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Help

If you cannot find the answer to your question here, please contact us by email: help@hotideas.co.uk or by phone: +44 (0)207 385 8919.

Hot Ideas Products

Are Hot ideas Products Available Elsewhere?

Hot Ideas Products can be found in many mail order, retail and internet outlets. Contact us for details of your nearest stockist.

Do your products conform to European standards?

All Hot Ideas own-manufactured and retailed products conform to the relevant European Safety standards and all are qualified to carry the CE mark.

How long is my product Guaranteed?

All products on this web site are guaranteed for 1 year from date of receipt and will be replaced or refunded if faulty. This does not affect your statutory rights.

Returns, Payment and Delivery

My product is faulty and falls within the guarantee period, how do I return it?

Return the product along with a description of the fault and your proof of purchase (you will need to indicate your WorldPay Transaction ID) to:

Returns Department
Hot Ideas Limited
130 Walham Green Court
Moore Park Road
Fulham
London
SW6 2PX

We cannot accept returns without a proof of purchased.

What is Approximate Euro Value?

The Approximate Euro Value listed by products and on the shopping basket pages is an automatic conversion from the European Central Bank's Daily Currency Exchange values (available online at: http://www.ecb.int/stats/eurofxref/eurofxref-daily.xml).

Please be aware that your bank/card issuer may charge a different exchange rate to that indicated on our site, they may also charge a conversion fee for Euro to GBP Sterling. Approximate Euro Values are given as a guideline only.

I don't like giving my card details over the internet, can I pay by Cheque?

Our site uses industry-standard Secure Sockets Layer(SSL) 128 bit technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Furthermore, we use WorldPay secure credit card processing system to accept payments from this website. When entering your card details you will be transferred to WorldPay's secure payment site to ensure the safety of your details.

You may also pay by cheque made in GB £ Sterling to HOT IDEAS LIMITED and sent along with your order details (which can be printed from the Checkout page). Please allow 7-10 days for postage and cheque clearance.

What credit/debit cards do you accept?

We accept the following credit and debit cards via our secure payment system

MasterCard Visa Visa Delta SWitch Solo WorldPay

We also accept payment by cheque in GB £ Sterling made payable to Hot Ideas Limited.

For customers outside the UK please note your credit/debit card provider may charge a currency conversion fee which is outside the control of Hot Ideas Limited or WorldPay.

How long will my order take to arrive?

We aim to deliver all internet orders by recorded delivery within 3-6 days of receipt of order for the UK. For other countries, 5-10 days should be allowed. If you have not yet received your order, please Contact Us Us quoting your WorldPay transaction ID (sent to you via email on completion of purchase).

I've changed my mind! Can I cancel my order?

You may cancel your order within 7 days of our accepting your order or within 7 days of receipt of goods for a full refund. Refunds are made to the credit/debit card account used to purchase the returned items. We do not offer cash refunds. We cannot replace any item after this time unless it becomes faulty. Please send returned goods to:

Returns Department
Hot Ideas Limited
130 Walham Green Court
Moore Park Road
Fulham
London
SW6 2PX

We cannot refund any monies until products are returned to us. We recommend using a registered postal/delivery service in order to do this.

Full Terms and Conditions of Trade

Our Terms and Conditions

Please read these terms and conditions carefully, as using or purchasing from our website means you agree to them.

Ordering, Delivery & Returns

You can buy products from us online, or by telephone. Soon after an order is placed, you will receive a Worldpay email confirmation for the transaction amount. This means your bank has authorised the transaction, but does not guarantee our acceptance of the order. On our acceptance, we will send you an email confirmation once the goods have been dispatched.

You can pay by Visa, MasterCard, Switch, Solo or Delta. All transactions are processed using a secure server.

The prices displayed on our website are in UK pounds Sterling. We cannot accept payment in other currencies.

We aim to deliver within the UK in around 4 to 7 working days. Worldwide delivery times vary and may not be available. We will not be held liable for any loss caused to you by late delivery. Please contact us as soon as possible if your item doesn't arrive when expected, and we will investigate.

You may cancel your order within 7 days of our accepting your order or within 7 days of receipt of goods. Should you cancel your order please follow our policy (above) for returning goods and your payment will be refunded.

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

When placing an order with hotideas.co.uk, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.

We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process and accept your order.

We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.

hotideas.co.uk can only be held liable for loss up to the cost of the product(s) purchased. We will not be responsible for any losses resulting from your use, or your inability to use our website

We do not guarantee that our website is free from viruses or other infecting programs however we have made every effort to ensure your online safety

You may view and print out our pages for the sole purpose of buying a product or products. The copyright belongs to Hot Ideas Limited. You may not use pictures, logos, graphics, text or descriptions on our site for any other use.